General terms and conditions of sale
The present conditions aim to define the terms of sale between "the seller" the company Baby Buddha and the customer via the website baby-buddha.com, from the order to the services, through the payment and the delivery. They regulate all the steps necessary to place the order and ensure the follow-up of this order between the contracting parties.
I. APPLICABILITY AND ENFORCEABILITY OF THE GENERAL CONDITIONS
All orders placed on the baby-buddha.com website are subject to these terms and conditions, the acceptance of which constitutes a determining factor without which the seller would not have contracted. Any order placed requires and implies the express and unreserved acceptance of these terms and conditions, which the customer has read prior to ordering on the baby-buddha.com website where they can be consulted directly. The seller reserves the right to modify its general conditions at any time. In this case, the applicable conditions will be those in force at the date of the order or of the express acceptance of the order (day and time of Paris - France).
The fact that the seller does not take advantage, at a given moment, of any of the present stipulations cannot be interpreted as a renunciation to take advantage of them later.
All orders require the customer to register on the baby-buddha.com website, by creating an account with his/her personal information. The registration of the customer on the website is subject to validation by the seller after verification of the subscription of the standard form by the customer. After validation, the customer receives an e-mail of confirmation of registration. When creating and updating his account, the customer must answer for the accuracy, completeness and updating of the personal data he provides. In case of error in the wording of the recipient's coordinates, the seller cannot be held responsible for the impossibility of delivering the products and the customer will not be able to ask for any refund or claim any compensation.
The confirmation of the order by the customer on the baby-buddha.com website is worth signature, acceptance of the operations and contract. All data entered by the customer and the recorded confirmation of the order will be considered proof of the transaction. A summary of the order information and the present general conditions will be sent to the customer by email, at the email address used to confirm the order. The customer is reminded that the seller favors small quantities of stock in order to guarantee the rarity and exclusivity of the pieces. Thus, the seller undertakes to honor the orders received on its website only within the limits of available stocks of products. In the absence of availability of the product, the seller undertakes to inform the user but cannot be held responsible for the cancellation of an order of a product due to its unavailability.
The seller reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
In accordance with the provisions of Articles L.221-18 and following of the Consumer Code, the customer has a period of 15 days from receipt of the products to exercise his right of withdrawal without having to justify his reasons or pay a penalty. The customer must obligatorily carry out within this time a request for return by e-mail to the address email@example.com so that the salesman validates this request. The returns are to be made by the customer and at his expense within fourteen days following the communication of his decision of retraction, in their state of origin and complete (packing, accessories, note). In case of exercise by the customer of his right of withdrawal, the seller reserves the right to defer the refund until recovery of the goods or until the customer has provided proof of shipment of the items, the date retained being that of the first of these facts. Seller shall make such refund using the same method of payment as that used by Customer for the original transaction, unless Customer expressly agrees to use another method of payment and provided that the refund does not incur any cost to Customer. Seller shall not be obligated to reimburse any additional costs if Customer has expressly chosen a more expensive method of delivery than the standard method of delivery offered by Seller. Any damage to the product in this connection may defeat the right of withdrawal. The seller reserves the right to accept or refuse the returned item according to its qualitative condition and in this case not to refund it.
V. PRODUCTS - EXCLUSIONS
Only the products mentioned in the orders confirmed in accordance with Article III above fall within the scope of the seller's obligations. The products offered for sale are those described on the site on the day the customer consults it, within the limits of available stocks. These indications are updated automatically in real time. However, an error or a delay in the update, whatever the origin, does not engage the responsibility of the seller.
The seller takes the greatest care in the presentation and description of its products to best satisfy the customer's information. It is however possible that errors may appear on the site, which the customer acknowledges and accepts.
It is also possible that the customer receives a piece returned by another customer following an order, which he acknowledges and accepts, without being able to call into question the order in this respect, it being specified that the seller only accepts the return of products that are intact, tried on but not worn, and that these conditions are checked before the returned products are returned to stock.
VI. EXCHANGES AND REFUNDS
Apart from the legal provisions relating to the right of withdrawal, the seller is under no obligation to accept requests for exchange or refund from the customer. If necessary, any request for exchange or refund is to be sent by e-mail to firstname.lastname@example.org by the customer, who must indicate his name, first name, telephone number, order number and the reason for the return. In the event that the seller accepts the request for exchange or refund, the postal address for return will be sent by e-mail to the customer, who must then return each item complete (packaging, accessories, instructions), in its original condition and in its original packaging with its return number included in the package giving a certain date to this shipment. No cash on delivery will be accepted whatever the reason.
The return costs are free only for exchanges and only in metropolitan France. They remain the responsibility of the customer in the case of a refund request and/or outside metropolitan France. In the case of exchange in France, (and exchange only), the shipping costs of the second shipment are offered to you, if and only if there was an error emanating from the salesman on the ordered product and/or on its quality. If the return is justified by an error of the customer on the size to the order or on a bad appreciation of color, texture, cut or more generally of the visual return, the salesman will not be held for person in charge and the carriage costs of the second sending will be the responsibility of the customer.
The seller ships from Paris, France, and delivers in France and in most countries. Orders are shipped to the address mentioned on the electronic invoice issued upon confirmation of the order and based on the information provided by the customer, within the time period indicated on the order validation page. Delivery times, which only begin to run from the day the order is validated and paid for, are communicated as an indication, so that their non-observance cannot give rise to withholding, compensation or damages, nor can they motivate the cancellation of orders in progress. Deliveries are made according to stock availability and supply times and subject to any technical difficulties. The seller shall in no way be held responsible for delays in delivery linked to our supply from our suppliers, nor be liable for penalties or damages of any kind whatsoever, due to a delay or non-delivery due to force majeure or fortuitous event. All circumstances beyond the control of the seller, resulting in a stoppage or reduction of production or delivery by its own suppliers, shall be considered as force majeure. In case of force majeure, the obligations of the seller are suspended without any particular formality, the latter being released from any responsibility.
As an indication, orders validated before 1:00 p.m. (Paris time, France) are generally shipped the same day, or, failing that, the next business day. Any order placed on Friday after 1:00 pm, on Saturday or Sunday will not be shipped before the following Monday (except on public holidays). In case of a longer delay, an e-mail will be sent to the customer to inform him of a possible consequence on the delivery time previously indicated. The risks of transport are supported by the customer, who will have to formulate a justified protest near the postal services or near the conveyor, within three working days as from the delivery. Upon receipt of the order, the customer shall check the conformity of the products received. Any anomaly concerning the delivery (missing or broken product, damaged parcel) will have to be notified, the same day of the reception or at the latest the first working day following the reception, to the customer service email@example.com, without which the salesman cannot commit himself to refund the order. The delivered products are in conformity with the offers of the salesman, subject to the tolerances admitted by the uses of the profession and the manufacturers. The seller only guarantees the products sold under the conditions and within the limits of the legal guarantee of conformity provided for in Articles L. 217-1 et seq. of the Consumer Code and the legal guarantee of hidden defects provided for in Articles 1641 et seq. of the Civil Code.
The prices of our products are indicated in euros including all taxes (vat and other taxes applicable on the day of the order, unless otherwise indicated and excluding shipping costs). All orders, regardless of their origin, are payable in Euros. In case of order towards a country other than France, the customer becomes without reserve the importer of the concerned products. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not concern the company the salesman. They will be charged to the customer who is entirely responsible for them, both in terms of declarations and payments to the authorities and competent bodies of the country concerned by the delivery. The seller advises the customer to inquire about these aspects with the local authorities. The customer is informed that in the event that payment is made from a country other than France, his bank may charge him fees. They are not the responsibility of the seller and are charged to the client. ML Consulting reserves the right to modify its prices at any time, so that the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.
The validation of the order, which seals the contract, obliges the customer to pay, prior to their shipment, the full price of the item or items ordered with its accessories (VAT, shipping costs, ...). The payment of the purchases is carried out by the means of payment Stripe. The data relating to the customer's credit card number are encrypted from his computer and are transmitted encrypted directly to the bank operator, which decrypts them and manages the direct debit authorizations. The seller reserves the right to refuse any order or any delivery in case of total or partial non-payment of an order, of a refused credit card payment, of a previous or current dispute with the customer or for other reasons that the company baby buddha will reserve the right to explain to its customer. The responsibility of the company baby buddha cannot then in any case be engaged for this reason.